Australia Post is our preferred carrier for the delivery. Their strength is
in their local delivery network and international partnership with overseas
postal administrations, providing customers with access to the world’s
largest delivery network. You can rely on Australia Post to deliver your
items to virtually any address in the world.
Delivery fees depend upon the destination. All orders
include a handling fee and shipping charges. When you fill out our online
order form and select a method of delivery, our system automatically
calculates and displays the shipping charges for your inspection.
To addresses within Australia:
We offer Australia Post’s Express Post service to businesses and residential
addresses within Australia. This is a fixed cost for all items, regardless of
their destination and size. See the table below for this cost.
Service
Price
Express Post
$10.00
To addresses outside Australia:
We deliver to addresses outside of Australia via Australia Post Air Mail service.
Customers must pay applicable sales tax, duty and customs charges as well as
shipping and handling. The local government for the delivery determines duty
and customs charges. Non-payment of such charges can result in long delays
for delivery and return of your order to us. Please make yourself aware of
all delivery charges prior to placing your order.
When you find an item that you would like to purchase, simply select the
correct quantity and size, then click the ‘Add to Cart’ button located below
the item code to the right of the item’s image and description, and it will
be added to your shopping basket.
When you are ready to make your purchase, simply enter any special delivery
instructions and click the ‘Go To Payments’ button in your basket. You will
then be led through the checkout process and asked to enter the following
information:
Your Billing Details
Delivery Details (you can have your order sent to someone other than yourself)
Delivery Method (you can enter special instructions for the delivery if required)
Payment Method
When you have entered this information, your order details will be displayed
and you will be asked to confirm those details before your order is
submitted to us. You can change any details at this point if you need to.
When you are ready to place your order, simply click ‘Complete Purchase’ and
you will be presented with a page displaying your order details and order
number. You will also receive an email with all of your order details
listed.
Adding more items:
If you have items in your shopping basket and would like to add more, simply
click the ‘Continue Shopping’ button, and continue shopping. If you find
additional items to purchase, simply add them to your basket by clicking
‘Add to Cart’. You can check the contents of your shopping basket at any
time by clicking on the ‘View Cart’ icon located at the top right of the
store and in the product detail page.
Deleting an item & emptying your basket:
To remove an item from your basket, simply change the quantity to zero and
click ‘Recalculate’ at the bottom of your shopping basket.
Changing the quantity of an item:
If you would like to increase or decrease the quantity of any item that is
in your shopping basket, simply change the number in the ‘Quantity’ box, and
click ‘Recalculate’.
Shopping basket problems:
If you are having trouble adding items to your shopping basket (e.g. you
click ‘Add to Cart’ but your shopping basket remains empty), you may need to
do one of two things:
1. Turn ‘cookies’ on in your browser
Please use the ‘help’ menu in your browser for assistance in activating cookies.
A cookie is a small file, which contains a piece of text identifying your
browser to our site. The cookie’s purpose is to tell us that a previous
visitor to our store has returned.
2. Click ‘refresh’ or ‘reload’ on your browser, to refresh your shopping
basket
Please note that all payments are to be made in Australian dollars.
We accept payment by Visa, MasterCard, Diners Club Card and American
Express.
We do not charge your credit card until your order is ready to be sent to
you. Orders will not be sent until we have received confirmed payment.
Purchasing online with your credit card is the simplest and most convenient
way of shopping. Simply fill in your details and we bill the purchase to
your account. Our
online payment system is completely safe, as all of your credit card details
are encrypted.
If you are not comfortable purchasing online with your credit card, that's
fine. We accept credit card payments by phone.
Phone orders:
To place an order by phone simply contact our store directly on +61(3) 9654
5448 between 10am - 5pm AEST Monday to Friday (excluding public holidays) and one of our
Customer Service Representatives will take your order and credit card details over the phone.
Goods and services tax:
Note that from July 1st 2000, all prices include GST (Goods and
Services Tax), at the rate of 10%. GST is not payable on orders to be
delivered outside Australia, and will be deducted as you complete your order
if applicable.
At the end of the payment process you will be presented with a confirmation
screen containing your receipt number. This page can be printed for your
reference. You will also be sent an email confirming this receipt number as
soon as your order has been finalised. If you do not receive an order
confirmation email please Contact Us to see if your order was received.
Listed below is an estimated date for delivery of all parcels. While we make
every effort to deliver by this time, all dates specified are estimates
only. We have aligned ourselves with courier partners who we believe will
always do their best to deliver products by the estimated delivery date.
All items are dispatched from our warehouse in Richmond, Victoria,
Australia. If you require special delivery of an order please Contact Us for
options and pricing.
It is the responsibility of the customer to inform us if an order does
not arrive. Once we learn an order has not arrived by the due date, we will
lodge enquiries with the courier to ensure delivery occurs as soon as
possible. We will not be held liable for any loss or damage resulting from
late delivery.
Please check your details before finalising your order. It is your
obligation to enter the correct delivery address details at the time of
ordering. Should you enter the wrong address, we are not obliged to re-send
the order to the correct address at our expense.
We recommend that you enter a delivery address where someone will be during
the hours of 9am and 5pm on the delivery day. If no one is available for
receipt of your order it may be held at your local post office for pick up.
A card detailing the attempted delivery of the order and pick up details
will be left at the delivery address.
Please note that if an item has been lost in transit, we will not dispatch a
replacement item immediately. Replacement items will be dispatched according
to our discretion.
If you have any questions regarding the delivery status of your order please
contact us by email info@f1specialevents.com or by phone on +61(3) 9654 5448 between 10am -
5pm AEST Monday to Friday (excluding public holidays).
F1 Special Events wants to ensure that all of our customers can shop with
complete confidence online. We have taken every possible measure to give
absolute security to our customers in their dealings with us.
Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure
your shopping experience is safe, sound and secure at all times. This makes
it almost impossible to be intercepted by an unauthorised party, as long as
your browser and local network support the use of encrypted data
transmissions. The industry standard for encryption technology, SSL is
compatible with Netscape, Internet Explorer, AOL, Web TV and most other
browsers.
You will know when transmitted data is safe by the appearance of a security
notice when you enter a secure page. Also, a secure icon will appear on your
browser. For Netscape, this is a key icon; for Microsoft Internet Explorer,
a lock icon. Secure web pages can also be identified by their URL: they
begin with 'https://', while standard pages begin with 'http://'.
In the event of unauthorised use of your credit card, you must notify your
credit card provider in accordance with its reporting rules and procedures.
Please note that while the F1 Special Events Shop uses its best endeavours to protect all such information
at all times, we cannot be responsible for unauthorised access to the information.
If you're uncomfortable using your credit card online, we also accept
payment by money order and cheque (drawn on Australian banks only).
It is your responsibility to ensure the goods are adequately packaged to ensure
that they are not damaged during return transit.
Canceling an order:
Once an order has been entered into our system, we may or may not be able to
cancel your order. This is determined by the status of the order. If you
need to cancel an order, please contact us immediately by email
info@f1specialevents.com or by phone on +61(3) 9654 5448 between 10am -
5pm AEST Monday to Friday (excluding public holidays).
If we are unable to cancel your order, you have the option to return the
items within 14 days of delivery in order to receive a full refund of the
items you ordered.
Goods damaged or faulty on delivery:
Except where required by law, you must return damaged goods within 14 days
of receipt. If a product is later deemed to be faulty, normal warranty
conditions for that product apply. It is the recipient's responsibility to
incur all costs and to follow warranty instructions as stated on the product
warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product, we will refund
the original product price and delivery via the original method of payment.
Alternatively, if you request a replacement, we will dispatch your
replacement item (subject to availability) once we receive the return, at
our cost.
Please note that all products that are found to be non-defective will incur
the delivery costs of returning the item to F1 Special Events.
Please allow up to 14 days for refunds to be processed upon our receipt of
goods.
To ensure your return or exchange is processed promptly, please follow these procedures:
1. Worn or damaged merchandise is not returnable. If the product was damaged during shipment please contact us at
info@f1specialevents.com.
2. All original packaging must be included when returning a product. This includes instruction manuals, warranty cards and certificates.
3. Enclose a copy of the invoice with your return. If you do not have a copy of the invoice please notify us at
info@f1specialevents.comor phone +61(3) 9654 5448.
4. Enclose the Returns Form with all relevant details filled out. The Returns Form is included with all orders.
5. To complete an exchange, include the name, product code and cost of the new product you require. If there is a difference in the price of the products
involved in the exchange, please tell us how we should refund or charge you.
6. Address your return to:
F1 Special Events
116 Elizabeth Street
Melbourne, Victoria, Australia 3000
7. For your protection, we recommend that you insure the returned items for the full amount and/or
select a traceable shipping method. F1 Special Events is not responsible for returns lost in transit.
8. Please allow one to two billing cycles for the credit to appear on your statement.
Refunds are issued to the original card used to make the purchase.
At F1 Special Events, we would like to assure you that we take your information and privacy very seriously.
The following is a description of what we do and don't do with your details.
Information you provide us:
For F1 Special Events to process your order, we need information such as your name, email or contact number,
delivery address and payment details. Other information will also be collected with your permission from time to time.
This will normally include preferences such as likes or dislikes.
Outside of information that you enter on the web site, we also receive and store certain types of information when you
interact with our stores, this is provided through the use of Cookies.
What are cookies:
- Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
- Cookies enable our systems to recognise your browser and welcome you back to the Store.
- By disabling cookies, you will not be able to participate in some of the features offered by the F1 Special Events online store.
- Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet
browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest
way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
- We recommend that you leave your Cookies enabled otherwise, you will not be able to shop with us.
- Our cookies don't send us back any information about your computer or any other information on your hard drive.
How Do We Use The Information:
Information that you have provided us will be used in three ways:
- To enhance your shopping experience
- To communicate to you new products and services and also at times, the opportunity to receive special promotions or offers.
You have the option to opt-out of this communication by replying to the communication with an unsubscribe message
- To generate a holistic but anonymous view of the F1 Special Events customer base. This information will allow us to
analyse trends and demographics to help improve on the services provided.
- It is important to note that we only send periodical communications to people who have "opted in" to receive it.
We do not set out to "spam" our customers in any way and we honour their right to privacy.
Disclosing Your Information:
Partners:
Third party companies and individuals have been engaged to perform functions on behalf of the F1 Special Events Shop.
Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and
promotions, but all information will only be used to perform their appropriate functions and not for other usage.
Authorities:
The F1 Special Events Shop will pass on any information relating to suspected fraudulent activity to appropriate authorities.
Partner stores:
With organisations that we operate but do not own, your information will be shared with that business.
Please note, that we only go into partnerships with stores who have the same regard to Privacy as we do.
Industry groups:
From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable
third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not
provide any direct personal information that identifies you as our customer.
Accessing your information:
You may request access to personal information we hold about you by contacting us. If you believe that the personal
information we hold about you is incomplete or inaccurate, then you may ask us to amend it.
If you have any questions about our policy, or any complaint regarding treatment of your privacy by us, please contact our
Customer Service team on +61(3) 9654 5448 between 10am to 5pm Monday to Friday (excluding public holidays), or email
info@f1specialevents.com.
Children’s privacy:
It is important that any information provided or purchases made by children have the consent of parents or guardians.
Links:
This privacy policy applies solely to information collected on our website and may differ from the policies from other
sites that you may link to from this site. We recommend that you read the privacy policy of any site that you link to from this site.
Any changes to our information collection policies will be posted on this page. By using the F1 Special Events site, you are
consenting to the collection of information by F1 Special Events.
Other privacy information you should be aware of:
Sign out or close your browser once you have finished shopping within our or associate partner stores. This is to ensure
that others cannot access your personal information and correspondence.
If you share a computer with someone or are using a computer in a public place like a library or Internet café you as an
individual are responsible for the security of and access to your computer.
You are solely responsible for maintaining the secrecy of your account information. Please be careful and responsible whenever you are using the Internet.
Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site
www.privacy.gov.au.
If you need more assistance you can always contact our Customer Service team on +61(3) 9654 5448 between 10am to 5pm Monday
to Friday (excluding public holidays), or email info@f1specialevents.com.
